What are the ramifications if your client is not telling you all you need to know or worse, not telling you the truth?
The answer is that your advice is compromised and you are potentially exposed to criticism.
In this highly entertaining presentation advisers are introduced to the SCAN process for deception detection. The session focuses on the key indicators of missing information in the written and spoken word and questions to ask when they do.
About Trevor Slater: Trevor is Client Director of Financial Dispute Resolution Service. As Client Director, Trevor manages the scheme and leads a team of facilitators, conciliators, and adjudicators who are experts in resolving complaints in the finance sector.
Trevor is a highly-experienced dispute resolution practitioner specialising in the financial sector. He holds a Masters Degree in Conflict Resolution from La Trobe University, a Diploma of Business – Frontline Management from the Australian Institute of Management and is an accredited mediator. Trevor also has qualifications in accounting and adviser compliance.
Trevor is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and an independent Board member of the Professional Advisers Association.
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